Certification Program in Customer Relationship Management (CRM)

Overview

Payment Details

Overview

Date & Duration

3 months or 120 credit hours

Admission Ongoing

Tuition fee:

KES: 60,000 for Kenyans and USD 600 for Non- Kenyans.

Course Description

This Certification Program in Customer Relationship Management is designed to prepare employees and managers to meet customers’ expectation and to review of customer service philosophy and techniques, services marketing, quality issues, service design and delivery, customer interaction systems, complaint handling and service recovery, customer relationships, loyalty management, and operations are addressed.

Target Participants

This Certification Program in Customer Relationship Management (CRM) Course is ideal for:

Customer Relationship Managers
CRM Consultants
Any individual who uses the CRM – Customer Relationship Management System
Customer Service Representatives
Customer Service Executives
Sales Support Representatives
Call Centre or BPO Executives
Business Development Executives
Receptionists

This Course is also suitable for anyone who is interacting with the customer on the phone or face to face and will look at recording the information in the CRM system in a systematic and fact based manner, so that it enables better follow through and offer excellent service.

Have Questions?

GET IN TOUCH

Programs Querries
Tel: +254732442677 , +254724294777
Email: certifications@recepmet.co.ke

Admission Enquiries:
Tel & WhatsApp: +254732442677 , +254724294777
Email: enquiries@recepmet.co.ke

Payment Details

PAYMENT INSTRUCTIONS FOR PROGRAMS

Certification Programs – (Duration-3 months): Ksh. 60,000 (Kenyans), USD 600 (Non-Kenyans)

Payment for certification programs ARE MADE IN 2 INSTALLMENTS: KES: 40,000/400USD the first day of the training, and KES: 20,000/ 200USD paid at the end of the 1^st month of course registration. Include full names and the Certification course (e.g. Marion Stephany, MEAL Program).

MasterClass Certificate Programs (Duration -2 weeks): Ksh. 25,000 (Kenyans), USD 250 (Non-Kenyans)

Payment for MasterClass certificate (MasterClass) programs ARE MADE IN 1 INSTALLMENT AT OR BEFORE THE START OF THE TRAINING. Include full names and the Certification course (e.g. Marion Stephany, CCP Program).

Foundational Course (Duration – 5 days or 30 credit hours): Ksh. 20,000 (Kenyans), USD 200 (Non-Kenyans)

Payment for Foundational programs ARE MADE IN 1 INSTALLMENT AT OR BEFORE THE START OF THE TRAINING. Include full names and the Foundational course (e.g. Marion Stephany, PP Program).

Kenya Shillings Account

Regional Center for Project Management and Evaluation Training

A/C 2047762432

Absa Bank, Kisumu Branch

US Dollars Account

Regional Center for Project Management and Evaluation Training

A/C 2047611043

Absa Bank, Kisumu Branch

Mpesa Account

Paybill Number: 4102155.

Account No: Your Names, and Name of Program (e.g. Marion Stephany, GRM&E Program)

Send Payment Confirmation to This WhatsApp No. +254 732 442 677